Outdoorsy’s terms of service regarding vehicle defects and renter disputes emphasize the following key points:

• Damage Responsibility and Reporting: The renter (Guest) is responsible for any damage, theft, or loss occurring during the booking period, especially if the vehicle is returned late, to the wrong location, left unlocked, or operated by unauthorized drivers. Damage must be reported promptly to Outdoorsy, typically within 48 hours after the scheduled end of the rental or before the next rental begins, whichever is shorter. Failure to report or cooperate in investigations may result in denial of coverage or reimbursement.

• Insurance and Claims: The Guest’s personal insurance is the primary coverage for physical damage to the vehicle. Hosts must file claims against the Guest’s personal insurance first. If the Guest purchased an Outdoorsy protection plan, and damage is verified to have occurred during the rental, Outdoorsy may provide excess coverage beyond the Guest’s insurance. Proper documentation, including pre- and post-trip photos and maintenance records, is required to support claims.

• Repairs and Roadside Assistance: Renters must handle emergency repairs under $200 themselves, saving receipts for reimbursement review. Repairs over $200 require prior authorization from the vehicle owner. Roadside assistance is included only if the renter purchased the appropriate Outdoorsy protection package.

• Disputes and Claim Denials: Claims may be denied if certain requirements are not met, such as failure to provide maintenance records, misrepresentation by the renter, or if the renter does not meet the terms of the protection package. Disputes between renters and hosts are handled according to these terms, and Outdoorsy reserves the right to deny claims if conditions are not satisfied.

• Inspection Requirements: Both renters and owners are encouraged to complete a thorough walk-through noting any defects or damage before pick-up and drop-off to avoid disputes. The 48-hour post-trip photo requirement is critical for validating claims.

In summary, Outdoorsy’s terms require renters to take responsibility for vehicle condition during their rental, promptly report any damage, and cooperate fully in claims processes. Hosts rely primarily on the renter’s personal insurance, with Outdoorsy’s protection plans providing secondary coverage subject to strict compliance with reporting and documentation rules. Disputes are resolved based on adherence to these terms and the evidence provided.