Outdoorsy’s dispute resolution and mediation process for rentals involves several structured steps designed to resolve conflicts fairly and efficiently between guests, hosts, and Outdoorsy itself.

• Initial Notification and Informal Negotiation:
  If a dispute arises, all parties must first notify each other about the nature of the dispute and attempt to negotiate an informal resolution before moving to arbitration.

• Mediation Option:
  Outdoorsy offers a mediation or similar resolution process at no cost to the parties, which may be conducted by Outdoorsy or a third party. This step aims to facilitate amicable settlements without formal arbitration.

• Arbitration Process:
  If informal negotiation or mediation fails, the parties agree to resolve disputes through arbitration administered by FairClaims or the American Arbitration Association (AAA). Arbitration is binding and follows specific rules:

  • Claims up to $25,000 are decided primarily on submitted documents unless a live hearing is requested.
  • Live hearings, if necessary, can be conducted via video, phone, or in-person at a location convenient to the parties.
  • Arbitration communications and rulings are confidential unless disclosure is needed to enforce the award.
  • Outdoorsy covers arbitration costs for claims under $25,000; claims above this amount may incur additional fees shared by the parties.

• Enforcement:
  If a party does not comply with an arbitration award, Outdoorsy may disclose the non-paying party’s address to the prevailing party to help enforce the decision.

This structured approach emphasizes early communication, cost-effective mediation, and a formal arbitration process to resolve disputes efficiently while maintaining fairness and confidentiality. It reflects Outdoorsy’s commitment to protecting both guests and hosts in their rental transactions.