Outdoorsy provides comprehensive insurance coverage and roadside assistance for its RV rentals, designed to protect both owners and renters throughout the rental period.
Insurance Coverage
- Episodic insurance coverage begins the moment the renter receives the keys and ends when they return them. For owners, coverage also extends to rental deliveries and pick-ups.
- Owners receive up to $1 million in liability insurance and up to $300,000 in comprehensive and collision coverage at no cost.
- Renters select from three levels of insurance protection at booking, which differ mainly in deductible amounts. The highest level, the Premium package, includes extra benefits like windshield coverage and accident interruption reimbursement.
- Liability coverage and comprehensive/collision protection are guaranteed regardless of the insurance level chosen.
- Insurance is included in the rental fee paid by the renter, not charged separately to the owner.
Roadside Assistance
- Roadside assistance is included at no additional charge for eligible bookings that purchase an Outdoorsy Protection Package.
- If the chosen protection package does not include roadside assistance, renters can pre-pay for it separately through Outdoorsy.
- Services cover emergency roadside repairs, towing, tire service, lockout assistance, and technical support.
- Repairs under $200 are paid by the renter directly; repairs over $200 require owner authorization, and reimbursement depends on repair type and cause.
- Outdoorsy partners with Coach-Net to provide 24/7 roadside and technical assistance, including:
- ASE-certified technician support for issues like slide-outs, leveling jacks, shore power connection, refrigerator problems, and dashboard warnings.
- Lockout and locksmith services (replacement key costs are renter/owner responsibility).
- Mobile mechanic dispatch if the RV is mechanically disabled, with service call and parts costs handled depending on circumstances.
- Concierge services for RV-friendly gas stations, dump stations, campground referrals, and local activity information.
- For stationary rentals (where the RV does not move during the booking), roadside and technical assistance is also available with the protection package.
In summary, Outdoorsy offers robust insurance coverage included in the rental fee for owners and renters, with flexible protection levels for renters. Roadside assistance is integrated into eligible protection packages, providing peace of mind with 24/7 support and emergency services throughout the rental period. This comprehensive approach helps ensure safety and convenience for all parties involved in Outdoorsy RV rentals.
🔴 Immediate Actions (Today or ASAP)
- Review your Outdoorsy rental agreement and insurance details: Carefully read the terms related to insurance coverage and roadside assistance included in your booking.
- Confirm your protection package: Verify which insurance level and roadside assistance options you selected or were included in your rental fee.
- Gather all rental documents and communications: Collect your rental contract, payment receipts, insurance confirmations, and any messages exchanged with Outdoorsy or the RV owner.
- If you face an emergency or breakdown now: Use the 24/7 Coach-Net roadside assistance number provided by Outdoorsy immediately for help.
🟡 Short-Term Steps (This Week)
- Document any incidents or damages: Take photos, write detailed notes about any accidents, damage, or roadside issues.
- Report issues promptly: Notify Outdoorsy and the RV owner about any problems or claims as soon as possible, using their official communication channels (email or app).
- Keep receipts and invoices: Save all repair bills or roadside assistance costs, especially if you paid for repairs under $200 or other expenses.
- Understand repair authorization rules: For repairs over $200, confirm that the owner has authorized the work before proceeding to avoid payment disputes.
- Clarify reimbursement process: Ask Outdoorsy how and when reimbursements happen depending on repair types and causes.
🟢 Strategic Follow-Up (Next 2-4 Weeks or Longer)
- Monitor claim status: Follow up regularly with Outdoorsy and insurance providers about your claim or coverage status.
- Keep all communications in writing: Use email or app messages to maintain a clear record of your correspondence.
- Review your insurance coverage for future rentals: Consider if the Premium protection package or roadside assistance add-ons better suit your needs.
- Provide feedback or dispute if needed: If you experience issues with claims or coverage, file a formal complaint with Outdoorsy customer service or escalate to consumer protection agencies.
- Save all documentation: Maintain organized records of all rental periods, insurance coverage, roadside assistance calls, and repairs for at least a year.
Your Legal Rights
- Right to disclosed insurance coverage: Outdoorsy must provide clear information on insurance and roadside assistance included in your rental.
- Protection from liability: Owners have up to $1 million liability coverage, and renters have guaranteed liability and collision coverage based on their selected package.
- Right to fair claims handling: You are entitled to timely and fair processing of insurance claims and reimbursements under the rental agreement and applicable state insurance laws.
- Right to dispute charges: You can challenge unauthorized repair costs or denied claims through Outdoorsy or regulatory agencies.
- Consumer protection laws: Federal and state laws protect you from deceptive or unfair rental and insurance practices.
Where to Get Help
- Outdoorsy Customer Support: Contact via their website, app, or customer service phone for rental, insurance, and roadside assistance questions.
- Coach-Net Roadside Assistance: Use the 24/7 hotline provided with your rental for emergency roadside help.
- State Insurance Department: For disputes about insurance claims or coverage issues, contact your state’s insurance commissioner office.
- Consumer Protection Agencies: File complaints with the Federal Trade Commission (FTC) or your state attorney general's office if you suspect unfair business practices.
- Legal Aid and Advocacy: Seek free or low-cost legal advice from local legal aid organizations if you face significant disputes or need help understanding your rights.
Become a member
Join legal professionals, students, and researchers working together to create a comprehensive, open-source legal encyclopedia.
Sign Up